Voice Over IP (VOIP) is the leading technology in digital switchboard solutions. Telephones operate over a network where all data technology runs via populated card servers and through selected custom software. Handsets, including a switchboard console, are deployed throughout an office on a LAN that can be interfaced with the outside world using the internet, analogue or ISDN lines. These are connected to the office server via on-board interface cards allowing the VOIP solution to only run over the LAN that has been installed. A multi-party call can be initiated through telephone number restrictions that are made available to the systems external lines. Voice recordings are saved onto the office server with enough storage space for a period of 6-12 months (depending on the number of calls and recordings made). Archived recordings can be copied to a backup disc or stored directly onto a network server, which can be retrieved through browser interface using a set username and password. Recordings can be searched using various methods including extension number selection, specified user or a stipulated date. Several options are available including multiple user preferences, providing individual access to certain recordings. There are various additions and adaptations that can be incorporated into a VOIP solution to best suit your business.
Video and Audio conferencing
Video Conferencing (VC) has traditionally been the standard practice for remote business communications. VC uses telecommunications from audio and video to bring people together locally, nationally and even globally in real time. This can include a private conversation between two people (point-to-point) or several members (multi-point) all at different sites. VC offers a wide range of possibilities to corporate companies, educational institutions, hotels, restaurants, bars, conference venues and training centres. The alternative, which in our experience is generally used for smaller businesses, is Audio Conferencing (AC). This solution offers the user(s), from any location or destination , an audio-only meeting operated via a telephone system. These meetings are either scheduled and co-ordinated by a call centre service or a user with a designated phone number and/or code. However, as technology continues to advance Collaboration is becoming more and more popular in this space.
Collaboration is the evolution from the previously standardised VC boardroom for video conferencing. Each service has its own merits and supports multiple approaches to communication, learning and research. VC is expected to be the preferred communication platform worldwide within the next two years. Selecting a service is dependent upon the task at hand. Features can include slide show presentations, interactive whiteboards and application sharing. Virtual Meeting Rooms (VMR) are an additional package option that can be included. These meetings are hosted in a ‘virtual environment’ allowing you to connect through the cloud and participate using a variety of technology devices such as an iPhone, iPad, android or laptop. Collaboration is fast becoming a popular choice for corporates worldwide in an effort to decrease expenditure on travel and accommodation costs for business meetings and presentations.